Services

EnvisionIT Solutions provides a wide array of services to their clients. The basic services that are provided are as follows:

Standard Service – Standard service consists of onsite services and remote help desk service that falls into normal business hours. (M-F 8am – 5pm) Onsite services are considered support issues that require an onsite technician to troubleshoot and/or repair computer, software or network issues. This service is billed at a hourly rate. This rate is a one hour minimum. After the first hour, the billing goes to increments of fifteen minutes. Remote Help Desk services are considered remote support calls that do not require an onsite technician. These issues are handled through personal contact through the means of the telephone, chat, and remote control software. This rate is billed at fifteen minute increments. All hardware costs are deemed the responsibility of the client.

Service Level Agreements - All service level agreements are base on a "network certification" and priced accordingly.  Click the link provided below for a free consultation.

Solution Packs – Solution Packs are pre-paid blocks of time that are billed at a discounted rate determined by the amount of time a client reserves. Solutions Packs are broken down into three categories.

Bronze – The bronze Solution Pack is a reserved block of time consisting of 20 hours of onsite or help desk support. The services redeemed for this Solution Pack consist of all IT support calls. After the allotted amount of pre-paid time has elapsed, the standard billable rate will be allocated for all services.

Silver – The silver Solution Pack is a reserved block of time consisting of 50 hours of onsite or help desk support. The services redeemed for this Solution Pack consist of all IT support calls. After the allotted amount of pre-paid time has elapsed, the standard billable rate will be allocated for all services.

Gold – The gold Solution Pack is a reserved block of time consisting of 100 hours of onsite or help desk support. The services redeemed for this Solution Pack consist of all IT support calls. After the allotted amount of pre-paid time has elapsed, the standard billable rate will be allocated for all services.

After hours support – After hours support is considered any support issue that a client dictates that falls outside of the normal business hours. These services are both onsite and remote help desk support. Any onsite support calls are billed at a one hour minimum and then billed on a fifteen minute billable scale. Any remote help desk calls are billed on a fifteen minute increment. All hardware costs are deemed the responsibility of the client.

Emergency Support – Emergency support is considered any support issues that a client deems to be an emergency. These services guarantee the client service within a 4 hour time window. All emergency support calls are billed at a one hour minimum and then billed on a fifteen minute billable scale. All hardware costs are deemed the responsibility of the client.

* All projects will be billed on a case by case basis. Projects are billed on a time and materials.

For a free consultation and all pricing please click the link below and fill out the consultation form and submit.  One of our network engineers will review your request and respond to you by phone or email within 24 hours.

   Click here to contact us.